Return Policy

We accept returns of all unused and unopened products for 30 days following receipt of your order. Simply send it back to us for a refund (less a 15% restocking fee and free shipping costs). Order cancellations are also subject to a 15% re-stocking fee.Due to the nature of the devices that we sell, we cannot accept returns of any used products (for hygienic reasons). Because of this, we highly recommend researching the product that you are interested in before purchasing.

MISSING / BROKEN ITEMS
All missing and broken items must be reported within 48 hours of delivery. All glass products, components and accessories are not covered under warranty unless the product arrived broken. Please contact us at support@kawaiihi.com and we’ll take care of the issue immediately.

DEFECTIVE PRODUCTS
Returns of any defective products are entitled to a replacement only during the manufacturer’s warranty period and in accordance with the manufacturer’s warranty return policy. Please note that certain manufacturers require that the customer process all warranty claims with the manufacturer directly. Customers are required to pay all shipping costs associated with a defective product return, unless the product was received DOA (dead on arrival).